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General

  • Download Remote Help Utility (Chrome Remote Desktop - PC or Mac)
  • Software crashes on selecting Theory Test "Practice" or "Mock Test"
  • Software stops responding when starting Practice or Mock Theory Test
  • How to redeem eBook voucher codes
  • I use a Windows PC Driving Test product and cannot remember by user account password
  • 'Unable to open key "HARDWARE\DESCRIPTION\System" and access value "SystemBiosDate"' reported when attempting to register
  • Theory Test dialogs are blank
  • What versions of Windows do the Driving Test Success products support?
  • What is the difference between the Interactive Driving Test DVD and the PC DVD-ROM versions?
  • Hazard Perception Videos don't display correctly, show as a black screen or show an error
  • Freezing, crashing or screen distortion
  • No video in the hazard perception - Ace Mega Codec's Pack installed
  • "Could not render clip: Data\Video\Hazard Perception\Test\Test Introduction\Test Introduction.WMV" reported when starting a Mock Test
  • (Not a valid date and time) Error Processing XML - DateAdded
  • Windows 10 - Can't see bottom of screens (e.g. "Mark", "Exit", "Next" buttons)
  • "The operation cannot be performed because the pins are not connected. (80040209)" error reported when play Hazard Perception videos
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