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Apps don't download from AppStore

We (Focus Multimedia) don't control the downloading of apps, Apple control the app download process through a combination of their servers and the AppStore/iTunes apps.

First - check that you've agreed to any new terms and conditions that may be available within the Apple AppStore app on your iPhone/iPad.

Apps stick "Waiting" and are dulled out

Without any implied warranty from Focus Multimedia, Googling for this issue yields a few suggestions you may wish to:

  • http://www.labnol.org/internet/download-apps-stuck-on-waiting/25793/
  • https://discussions.apple.com/thread/4074945
    Take care over the “Settings>General>Reset>Reset All Settings” recommendations – seems you’ll need to redefine all your preferences if you do that!
    1. go to the app store
    2. go to the updates section (at the bottom right corner)
    3. find that stuck waiting apps there.
    4. you will see a "stop logo with a circle around it". press it. the logo will change to "update"
    5. do the same for all those apps that are stuck waiting.
    6. exit and return to home
    7. you will see the app is now active. Now press-hold it for a while. All apps start shaking.
    8. delete the app.
    9. reinstall it from app store
    1. Including: Open iTunes and go to iTunes Store under Store along the left menu bar. (Don't use the App Store app on your device that shows stuck installing.) Search for, and download the app to iTunes. You -will be able to install it from the Apps list after that.
    2. Including: go into your settings, general, usage and choose [TheApp]. from there you can delete the app then go and re-install it.
    3. Including: Go into the app store on your iphone, search the app, and you will find that it is waiting to be downloaded. Has that cloud with a downward arrrow- touch to download on your phone. Let it install, then you can go back on your homescreens
    4. Including:

AppStore reports "Unable to download, could not be downloaded at this time"

This is an issue between your iPhone, the AppStore app or the AppStore servers.

Without any implied warranty from Focus Multimedia, Googling found the following article and video:

In essence, the suggested processes are:

  1. First process:
    1. Select "Settings, General, Date and Time" and set "Set Automatically to "Off".
    2. Manually set the date one year ahead.
    3. Try to re-download the app again - it will probably fail, because the date is so far ahead.
    4. Select "Settings, General, Date and Time" and set "Set Automatically to "On".
    5. Try to re-download the app again - hopefully it will now work.
  2. Second process:
    1. Select "Settings, Wi-Fi" and turn Wi-Fi off and then on again.
    2. Try to re-download the app again - hopefully it will now work.
  3. Third process, if first and second processes didn't resolve the issue:
    1. Restart your iOS device.
      • Simply press and hold the sleep/wake button AND the "Home" button at the same time until the device reboots and you see a white Apple logo.
    2. Select "Settings, iTunes & App Store, Your Apple ID, Sign Out".
    3. Restart your iOS device again (see above).
    4. Select "Settings, iTunes & App Store, Your Apple ID, Sign In".
    5. Try to re-download the app again - hopefully it will now work.
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