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Counterfeit or Virtual DVD Detected

The program disk has protection and needs the disk in an internal DVD drive when run, otherwise an error is given.

If you DO NOT have an DVD drive built into your Windows PC, please refer to this article for alternative products that aren't delivered on a DVD disk and don't require an internal DVD drive.

If you DO have a DVD drive built into your Windows PC, read on...

The problem may be caused by DLA (Drive Letter Access) software installed on the PC, or you may not have a drive letter assigned to your CD/DVD Rom drive.

If you have DLA software (Such as Sonic DLA or Roxio DLA) installed it can restrict access to your CD/DVD drives resulting in the 'Counterfeit disk' problem.

As a solution you can either uninstall the the DLA software, or use the following workaround.

Firstly, we recommend you check and if necessary assign a letter to your drive as follows:-

  • Click the Windows "Start" button.
  • Right-click "My Computer" (or "Computer") and select "Manage" from the pop-up menu.
  • In the "Computer Management" window that appears, click "Disk Management".
  • Near the middle of this window you will see representations of your drives (hard disks and CD/DVD drives). Locate the one for your CD/DVD drive, right-click the description at the left-hand side of it and select "Change Drive Letter and Paths..."
  • In the box that opens, click the "Add" button, then select "Assign the following drive letter" and choose a drive letter from those available in the drop down list on the right of this window.
  • Click the "OK" button.
  • Close Computer management.
  • Reboot your PC and try Driving Test Success again.

If the same problem remains, you may need to disable DLA while you run Driving test success:-

  • Click the Windows "Start" button.
  • Click "My Computer" (or "Computer").
  • In the window that opens, locate and right-click on your CD/DVD ROM drive then select "Properties" from the pop-up menu.
  • Click the "DLA" tab in the box that opens.
  • Un-tick the "Enable DLA on your drives" option and click the "OK" button.
  • Reboot your PC and try Driving Test Success again.

Repeating the above but ticking the "Enable DLA on your drives" will restore DLA on your drives which may be needed for your DLA software.

If this still does not help, please click on the "Support" button at the bottom of the window.

Once you have done that, please fill out the page that you are given and then click "E-Mail Diagnostics".

Once this has been received, we will be able to assist you further.

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